Sunflower Recognized Airlines

Air Canada offers the following accessibility services: 

• Airport Wheelchair Assistance 
• Curtsied Assistance 
• Hearing 
• Medical Devices and Oxygen 
• Personal Mobility Aids 
• Non-Invisible Disabilities 
• Service/Emotional Support Dogs 
• Severe Allergies 
• Special Seating 
• Support Person 
• Vision 

Air Canada also has additional information regarding: 

• Alternate Formats 
• Additional Services 
• Medical Approval
• Rights & Regulations 

Bonus Tips

• Download the Air Canada mobile app  to check-in for your flight a day before. You will be able to indicate in the app that you have a disability and require specific assistance according to your disability type. This will be added to your boarding pass and ensure that airport personnel and airline personnel support your needs accordingly. 
• If you experience any severe weakness, dizziness, or chronic pain etc that affects your mobility in anyway, on the day of the flight, you are allowed to request for wheelchair mobility services to help you navigate the airport and the flight. Airport personnel will assign staff members to push their wheelchair and guide you through their airport and board you onto the plane. If you still require wheelchair assistance, airline staff will also communicate your request to airport staff upon your arrival at the airport and support your departure from the airport. 

Visit Air Canada's Accessibility webpage for more information. 

 West Jet offers the following accessibility Services: 

• Allergies 
• Blind or Reduced Vision 
• Deaf or Partial Hearing 
• Medication and medical equipment 
• Non-Visible Disabilities
• Oxygen Needs 
• Service Dogs 
• Seating Accommodations 

• Wheelchair and Mobility aids 

   

 West Jet also has additional information regarding:

• Assistance Services 
• Attendants 
• Traveling with Health Concerns 
• Alternate Information Formats 

Visit West Jet's Accessibility webpage for more information. 

Avianca Airlines offers the following accessibility services: 

• Visual Disability 
• Hearing Disability 
• Physical Disability 
• Intellectual Disability and Neurodivergence
• Passengers with Special Medical Conditions 
  • Requirements & Recomendations 
  • Carrying Medical Equipment 
  • Medical Assistance Services on Flights 

Visit Avianca Airlines' Accessibility webpage for more information. 

Jetstar offers assistance to those: 

• with reduced mobility who require wheelchair assistance, ambulatory assistance, and assistance on and off the aircraft;
• who are deaf or hard of hearing;
• who are blind or have low vision;
• who have hidden disability (Jetstar Airways (JQ) flights);
• who are travelling with a service dog; and
• who are travelling with assistive devices
• who require travel oxygen 

Jetstar offers the following accessibility services: 

• Disability Access Facilitation Plan 
• Independent Traveller Requirement 
• Check in and Boarding Time 
• Medical Clearance 
• Wheelchair and Reduced Mobility 
• Assistive Devices 
• Torso Harness and Supported Seating 
• Travel Oxygen 
• Blind or Low Vision 
• Deaf or Hard of Hearing 
• Service Dogs 
• Hidden Disability 
• Traveling to or from the US 

Jetstar also created specific travel checklists for passengers with disabilities. 

• Travel for customers with a wheelchair, mobility aid or reduced mobility checklist (PDF, 0.3MB)

• Travel for customers who are deaf, blind, who have a hearing or vision impairment, or who are travelling with a service dog checklist (PDF, 0.3MB)

  Visit Jetstar's Specific Assistance accessibility webpage for more information. 

Lufthansa offers the following accessibility services: 

• Reduced Mobility
• Cognitive Impairments 
• Visual Impairment 
• Assistance Dogs 
• Hearing Impairments 
• Invisible Impairments 

Learn more about assistance requirements for the following additional services or topics: 

• A Healthy Journey 
• Older Travellers 
• Global Healthcare 
• Doctor on Board 
• Medical Travel Companies 

Bonus Tip

• Make sure to contact Lufthansa's Medical Operations Centre  by telephone, online or through your travel agency to inform them of the accessibility service you require up to 48 hours before your departure. 

Visit Lufthansa's Accessible Travel webpage for more information

Ryanair offers the following accessibility services: 

• Special Assistance 
• Amazon Alexa for Assisted Travel 
• Accompanying  Passengers 
• Postural Support Aids 
• Electronic Wheelchairs and Mobility Aids 
• Guide & Assistance Dogs 
• Carriage of Medical Equipment 

Bonus Tips

• Book with Ryanair for special assistance 48 hours before departure. 
• Watch Ryanair's informational videos on how to book with them: 
  • Booking Special Assistance(Captioned video)
  • Booking Special Assistance ( Sign language video)

Visit Ryanair's Special Assistance webpage for more information

Turkish Airlines offers the following accessibility services: 

• Wheelchair Services
• Priority Seating
• Guide Dogs 
• Sunflower Lanyard Service 
• Medical Equipment 
• Oxygen Cylinder 
• Respirators 
• Medications 

Special Discounts for Passengers with a Disability 

• Passengers with disability, who are Miles&Smiles members benefit from a 20% discount in domestic flights and a 25% discount for international flights departing from Türkiye by submitting a “proof of disability” document only once.

Bonus Tips

• Watch Turkish Airlines's Procedures for Passengers who Need Special Assistance video
• Requests for wheelchair services must be submitted at least 48 hours prior to the scheduled flight time and confirmed in the booking. Requests received within 48 hours of the flight time will be fulfilled depending on the availability of the service. Please visit the link for the process related to passengers traveling with a wheelchair.Visit Turkish Airlines's Special Assistance for Passengers  webpage for more information 
• To ensure timely completion of baggage, wheelchair assistance, and security procedures at the airport, they recommend that passengers with medical conditions or disabilities, whether they have completed online check-in or not, arrive at the terminal:  At least 2 hours prior to domestic flights, At least 3 hours prior to international flights.
• They provide sign language services for our hearing-impaired passengers through our video call center. For detailed information and to submit your requests, click here.
• If you have any concerns regarding your health before your flight, we strongly recommend consulting a doctor to ensure your journey is safe and comfortable. Most medical conditions do not prevent air travel; however, additional evaluations may be required in certain cases.
• Passengers whose medical condition may be negatively affected by flight conditions may be required to provide a doctor’s report stating “There is no objection to traveling by plane.”
• Passengers with disabilities or reduced mobility can travel alone if they are able to meet their personal needs independently.
• Passengers who are unable to understand safety instructions, respond appropriately to emergencies, manage sensory challenges, or meet their personal needs independently are required to travel with a companion.

Assistance at the airport

• There are specially trained staff to assist our passengers with disabilities at all airports. Complimentary wheelchairs and accompanied transport vehicles are available at departure and on your arrival.
• When you arrive at your destination airport your wheelchair will either be returned to you immediately or no later than at the baggage carousel. In the latter case you will be taken there in an airport wheelchair. There may be slight delays. We ask for your understanding for this.
• Please note that your wheelchair cannot be returned to you immediately after disembarkation at the following airports: Catania, Hanover, Nuremberg, Olbia, Palermo, Rotterdam, Stuttgart and Valencia.
• They recommend that passengers with disabilities arrive at the check-in desk 90 minutes before the ​latest check-in time.
• Show latest check-in time
• Passengers with disabilities enjoy priority boarding on their flights. They will carry up to two wheelchairs and assistance dogs at no extra charge.
• To the application form for special services*
• * Please note that our services are not available in all languages. If we do not offer your language, further communication about your application will be made in English.

Assistance on board

• They  provide an onboard wheelchair on all long-haul flights and on short-haul flights on request. These wheelchairs fit along the aisle of the aircraft to enable passengers with disabilities to move inside the aircraft.
• Their cabin crew will help you find space to stow your hand baggage and assist wheelchair users to get to the lavatory and back. Their cabin crew will also be happy to assist you in unpacking and identifying food on the tray. However, their crew is unable to provide any medical services, assistance in going to the toilet or with eating and drinking.
• Seats on all our aircraft are fitted with removable armrests.
• At present 5 out of our 12 Airbus A330-300 aircraft are fitted with wheelchair-accessible toilets.
• They  cannot offer seats in the emergency rows to passengers with disabilities for safety reasons.

Passengers with impaired hearing or vision

• They will provide an escort service at the airport on request. Certified assistance dogs are carried in the cabin free of charge. They ask passengers who wish to bring an assistance animal with them to notify them at least 48 hours in advance on flights with a scheduled flight time of eight hours or more.
• Important information: many countries impose strict vaccination rules for animals. Your destination country may refuse your dog entry if do not have the documentation or certificates required. Some countries impose entry restrictions for animals, including assistance dogs.
• Learn more about travelling with animals

Medical care form (MEDIF)

• They may require a medical care form (MEDIF) depending on the severity of the disability.
• A MEDIF form is required:
• in the event of an acute disease or accident
• after surgery
• if a stretcher or oxygen is required
• for passengers who require a travelling companion for health reasons. Their crew can only provide limited assistance.
• Please ask for the form at the time of booking or download the MEDIF form (PDF). Please complete the group form (PDF) for group travel by passengers with disabilities. Please upload the form no later than 48h (for stretcher 72h) before your departure on med.swiss.com.
• Download MEDIF form (PDF)The link will be opened in a new browser tab
• Download group form (PDF)The link will be opened in a new browser tab
• Passengers with a chronic but stabile illness who travel frequently will receive a Frequent Travellers Medical Card (FREMEC) from us so that they do not have to complete the MEDIF form for every trip.
• Please submit your request at med.swiss.comThe link will be opened in a new browser tab

Travelling companions

• Please note that a travelling companion is required in the following cases:
  • if the passenger is unable to help themselves in the event of an emergency evacuation
  • if the passenger is unable to communicate with our cabin crew regarding safety instructions
  • if the passenger is unable to understand or follow safety instructions

Hidden Disabilities Sunflower

• SWISS has joined the Hidden Disabilities Sunflower program, which supports people with invisible disabilities.
• ​Find out more about Hidden Disabilities SunflowerThe link will be opened in a new browser tab
• Wearing the sunflower symbol is a discreet way of indicating invisible disabilities. This lets others know that you may need assistance or a little extra time.
• Please note that the sunflower does not guarantee that you will receive special services. However, all our staff will do their best to help you so that you can travel in comfort.
• If you require additional services (e.g. priority boarding or assistance at the airport), you can ​register for these here.

Delay

• In case of a delayed return of your mobility device, you may choose between picking up the delayed mobility device at your destination airport or having it delivered to a reasonable location such as your home or hotel. 
• We will reimburse transportation expenses to and from the airport that you incurred as a direct result of your mobility device being delayed. You may be required to submit documentation that substantiates the cost.

Loaner

• If your device has been mishandled on your flight, you have the right to receive a loaner wheelchair from us with customizations that meets their function and safety requirements as much as possible while you are waiting on returns, repairs or replacements for your mishandled device. If this is not possible, you can secure your own alternative loaner mobility device. The associated cost will be reimbursed within 30 days of your submission of the documentation substantiating the expense.

In case of a damaged or lost mobility device, you will be offered the following options:

• SWISS will handle the repair or replacement of the device, with a device of comparable function and safety at our expense.  
• Arranging the repair or replacement of the device through your preferred vendor with SWISS having the responsibility to transport the device to the preferred vendor and to pay the vendor directly for the associated cost.

Restrictions for loading of mobility devices: Aircraft door dimensions

They will do their best to accommodate your mobility device. To ensure that your mobility device fits through the cargo door, please check the door sizes of the aircraft. 

Visit Swiss Airlines' Accessible Travel webpage for more information 

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